What to Do When Attendees Whine

“The registration line's too long.”

“The room is too cold.”

“I'm on a Kosher, vegan, no-salt, low-fat, no-carb diet — I can't believe you don't have anything here I can eat.”

Sound all too familiar? Every meeting's got them, those lovely folks who just love to whine and complain about everything from the plumpness of their pillows to the hygiene habits of the woman sitting next to them on the airplane. It's bad when it's an attendee you have to placate, worse when it's

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