The Ultimate Customer Meeting

PeopleSoft-and 7,000 of its Closest Friends Months after a PeopleSoft annual user conference is over, the halls and offices at the Pleasanton, CA-based software company are still buzzing about it. And long before that din is quieted, product and timing decisions are already being made based on the next user conference.

"This is the most important event of the year-not just for customer service, but for the whole organization," says Sebastian Grady, PeopleSoft's vice president of custo

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