TIA Survey: 41 Million Flights Avoided by Frustrated Air Travelers

Travelers avoided taking 41 million trips last year—including 12 million business trips—because of their frustration with air travel, according to a new study by the Travel Industry Association. The upshot is a $26.5 billion hit to the economy that cost airlines $9.4 billion, hotels $5.6 billion, and restaurants $3.1 billion.

The survey, conducted for TIA by Peter D. Hart Research Associates and The Winston Group, revealed that 28 percent of Americans avoided at least one air trip las

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