What is one of the greatest tools that management can wield? Just that: a question.
Here are a few questions I believe every manager should routinely ask employees:
What's the one thing I could do better for you?
Once a month, a manager at the Mirage Hotel in Las Vegas asks her staff this question. Then she listens to their concerns and ideas. She also lets them know the one thing they can do better for her. Other variations on this question: “What do you need