Survey: Attitude Counts When Dealing With Hotels

While the mantra in the real estate industry may be “location, location, location,” the saying for hoteliers should be “service, service, service.”

A recent study by Maritz Hospitality Research Group, St. Louis, reveals that meeting planners reward attitude and service when picking venues. Hotels that don't appeal to planners may have a tougher time bouncing back from the hospitality industry slump.

While a desirable location and competitive pricing are essential for meeting h

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