Kellie Carriker spent nearly a decade in group sales before jumping over to her true passion: the spa. Now spa director at the Marriott Marco Island Beach Resort & Spa, Carriker oversees a brand-new, 24,000-square-foot facility. She's already implemented some new ideas with groups in mind.
CMI: Are groups using spas to their full potential?
Kellie Carriker: When I was a group sales manager, I noticed that the spa [environment] was not present throughout the r