Say What?

The scenario is a familiar one: During the course of a meeting, someone comes up with an idea that is passed over by the rest of the group. Later on, someone else proposes the same idea--and it is enthusiastically endorsed.

That this happens (and who hasn't it happened to?) underscores a crucial meeting dynamic: What people say is often less important than how they say it. From that stems the unwritten law of meeting communication: He who knows best how to express himself will be hear

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