Motivation Matters

e-Kudos E-mail and company intranets can help to build trust and develop positive work relationships. Consider these strategies for using them to recognize employees:

- Leave positive voice mail messages to thank others for something they have done well. A great voice mail (from a client or customer) can be transcribed and distributed.

- When you send an e-mail praising someone, copy that person's manager or others in their department. When you get a positive e-mail about some

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