More than a Pat on the Back

If you give an employee a pat on the back in the forest and nobody hears it, does it count?

But if you strategically trumpet a person's exemplary work and sterling behavior on the company's behalf, does it make for happier workers? You bet, according to the National Association for Employee Recognition (www.recognition.org). That was the goal of its first-ever Best Practices Awards program. The winners, CalPERS and TELUS, were h

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