More than a Pat on the Back

If you give an employee a pat on the back in the forest and nobody hears it, does it count?

But if you strategically trumpet a person's exemplary work and sterling behavior on the company's behalf, does it make for happier workers? You bet, according to the National Association for Employee Recognition ( That was the goal of its first-ever Best Practices Awards program. The winners, CalPERS and TELUS, were h

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