The Meeting That Re-made Xerox

If Xerox, the company whose name is synonymous with photocopiers, sends an invitation promising a big announcement to Don Lowe, Sir Speedy's top executive, that's enough for him to R.S.V.P. No other information is necessary.

"I thought we were in for a new product announcement," says Lowe, chief executive officer of Franchise Service Inc., whose subsidiaries include 1,800 Sir Speedy, PIP Printing, and Multicopy locations--big Xerox customers. Lowe had no idea what Xerox was planning,

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