Making Empowerment Work

In the mid-1980s, morale at General Electric's mobile communications plant in Lynchburg, VA couldn't have been much worse. The business had been losing money for years. Angry employees said that managers didn't know their names, much less talk to them.

"You were told what to do and when to do it," recalls one plant worker. "You were just a machine. I didn't know what the final product looked like--and I didn't care."

A pay freeze, a layoff of nearly one third of the work force

Register to view the full article

Register for MeetingsNet.com and gain access to premium content including the CMI 25 Listing, our monthly digital edition, the MeetingsNet app, live and on-demand webinars, and much more.

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish