Listen up! Recognition Works!

Although most people agree that you get what you give, you wouldn't know it if you spoke with many managers about recognition. As part of my doctoral requirements, I set out to explore why, and what conditions enable or inhibit the use of recognition in organizations. This is the second of a two-part series (see “No Thanks” in September CMI, p. 24, or on www.meetingsnet.com).

The underlying truth is simple: Without top ma

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