Incentives at Work

I'm in the middle of building an addition to my home. Over the past few months, I have been so impressed by the crew — they're always courteous, work together well, seem to love their jobs (they sing while they work!), and have great respect for their boss, builder Bob Frye.

As I got to know more about Bob, I found out that he buys his crew lunch every Friday and gives them spot bonuses. He provides benefits and profit sharing. And every year for the past five years, he has treated th

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