Word that the Society of Incentive & Travel Executives had hired association management firm Smith, Bucklin & Associates to run its day-to-day operations caused concern among some industry members. But according to SITE's leadership, the move will only improve the association's management and help it to grow.

Members asked what SITE stood to lose, if anything, by the move, balanced against what it may gain. Will the organization lose its identity? Who will focus on growing mem

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