Hyatt Regency Greenwich: The Little Hotel That Could

It all began with a meeting: Employees of the Hyatt Regency Greenwich, a 374-room luxury hotel in Old Greenwich, Conn., met late last year to come up with new ideas to improve service. The outcome is "Every Guest Leaves Satisfied," a program that grants each staff member the authority "to take the necessary action to rectify an undesirable situation for a guest," says General Manager William Rizutto. Each month, employees who have taken an empowered action are nominated for the Outstanding Em

Register to view the full article

Register for MeetingsNet.com and gain access to premium content including the CMI 25 Listing, our monthly digital edition, the MeetingsNet app, live and on-demand webinars, and much more.

Already a member? .

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish