gratuity (noun) grah-'tü-ah-tE 1. something given voluntarily or beyond obligation, usually for some service.

Pavlov would be proud

Servers who kneel at the table get bigger tips, as do servers who write “Thank you” on their bills. Waitresses who draw a smiley face on their bills get bigger tips, but waiters who do the same get lower tips.

It's all semantics

Remember: Service charges are mandatory and gratuities are voluntary. Usually, volunta

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