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John Phillips Vice President of Professional Development and Programming National Association of Life Underwriters Washington, DC

"I guess the biggest source of stress in my job is that nothing is ever predictable. I have to make a lot of quick decisions. Imagine this: At a recent convention, we have the candidates for office waiting backstage, nervous as cats, because they're about to deliver their election speeches to an audience of 3,400. I find out that their speeches are not in t

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