FACING CHANGE

What is the greatest challenge you've faced in your job during the past year?

Developing innovative incentive programs is one of Bill Kushner's greatest challenges. "You have to be creative, different. And we're not always doing programs aimed at selling more products. Sometimes it's a matter of promoting awareness of our vendors and products or developing soft skills," explains Kushner, plant operations manager for Techni-Tool, a business-to-business, technical products company based

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