Don't Get Emotional: A Crash Course on Listening

I ONCE MET with two women to discuss “listening training” as a vital aspect of executive development. After a few casual remarks, I asserted that listening is not well understood in the workplace.

“I don't know if I entirely agree with that,” objected one of the women.

Her remark caught me off guard. After a moment of hesitation, I calmly replied, “What is it that you think you don't entirely agree with?”

“I think our executives have an intellectual appreciation

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