Defining Quality

In June, the Society of Corporate Meeting Professionals had one of its most successful Spring Conferences ever. Our theme, "Hands On Quality," came to life in every session and event during our four-day meeting in Marina del Rey, CA.

Throughout the event, I was constantly challenged to grow and had the chance to take a hard look at my personal paradigms. I came to the conclusion that quality is not about process or packaging. Instead, quality is all about people and their drive for pe

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