Communication can make it or break it

THE NEED FOR COMMUNICATION IN TURBULENT TIMES What Happens When The Music Stops? An interview with Tom Renda, principal, Mercer Management Consulting, Boston, MA

Companies that ask their employees to participate directly in major changes are missing the mark, says consultant Tom Renda. In successful corporate change programs, "the pursuit of results dominates the pursuit of employee inclusion," according to Renda, a principal in Boston, MA-based Mercer Management Consulting. He calls

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