CMI Info: NEWS, TRENDS & LOOSE ENDS

TRENDS Steve Gross, Philadelphia-based employee compensation practice leader for consulting firm William M. Mercer, Inc., was recently hired by an insurance company that was having trouble getting its underwriters to function as a team. What Gross discovered was that whenever an underwriter asked his colleagues for help, they would invariably reply that they were too busy. He soon realized that the problem was with the incentive structure: The team's incentives were based on individual perfor

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