Case Study: How a Conference Re-engaged a Workforce

Houston-based Waste Management Inc. has grown exponentially since the 1990s, when hundreds of small companies were acquired and cobbled together to make what is now the country's largest provider of waste management services, with 57,000 employees and revenues of $12.5 billion in 2000.

But the process of uniting the roll-ups into one large company has been a bumpy one. When CEO and President Maury Myers took charge in November 1999, Waste Management stock had plummeted from $50

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