Nantucket Airlines has flourished where other regional carriers have failed by following a simple mantra: “MOCHA HAGOTDI,” short for Make Our Customers Happy And Have A Good Time Doing It.

Launched with a single Cessna 402 in 1989, Hyannis, Mass.-based Cape Air ( began with a Boston-Provincetown commuter route; today, the $35-million carrier operates up to 850 flights a day during the high season and has expand

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