CANCELLATION AND ATTRITION

While many hotel companies significantly loosened their cancellation and attrition policies after 9/11, it didn't take long to get back to business as usual. In some cases, that meant levying harsh penalties, even as early as October, for companies that were forced to cancel or that failed to deliver promised attendance.

“As of mid-November, I've seen hotel companies taking a relatively hard line with planners, especially those they have not heard from [regarding rescheduling canceled

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