MEETING PLANNERS AND HOTEL SALES staffs have a symbiotic relationship: Planners depend on their salespeople to make them look good, and hotels rely on groups to fill their space. It seems so simple.
But talk to planners about what can go wrong, and the tension is immediately apparent. Sweat glistens on their brows. They squint their eyes as if they're in pain. Their breathing grows heavy. Their voices quake.
What's making them so crazy?
- Lack of knowledge <