Long before Curt Olson et al. published what I have called the landmark “serendipity in healthcare improvement” paper (“Knowledge systems, health care teams, and clinical practice: a study of successful change,” PDF download), I was interested in how clinicians address what they don’t know they don’t know and how change happens in healthcare when teams know onl
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Targeting the Unknown Unknowns
Real learning evolves at the edges of your social graph.