Diversity Is the New Normal for Healthcare Providers

Diversity Is the New Normal for Healthcare Providers

A case study and discussion of why it's important for healthcare providers to be trained to accommodate an increasingly diverse patient population.

The Case: Lee A. Zon, MD, medical director, Care for All Hospital, just finished reviewing the monthly patient-satisfaction surveys, generally completed on discharge by patients’ English-speaking family members or advocates. During the past three months, patient complaints have been on the rise regarding physicians’ lack of communication skills and inability to clearly convey the meaning of inpatient testing and procedures.
Dr. Zon is puzzled. There hav

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