Taking Control

We've all been there: A speaker asks the audience to please turn off their BlackBerrys and cellphones. Not everyone listens. When this happened during a recent industry meeting I attended, the planner sitting next to me, BlackBerry on her lap, shot me a guilty glance. “I can't,” she whispered. “My boss said she had to be able to reach me.”

Rude, yes. But I empathized with her dilemma. Nearly everyone who works in Corporate America these days is expected to give at least 110 percent to

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