When It Comes to Hotel and Convention Center Bills, What Types of Hidden Charges Annoy You the Most?

BOB KAISER MEETING PLANNER, IFCA INTERNATIONAL, BYRON CENTER, MICH.

I would have to say that the most annoying charges are those that pertain to negotiated items. For example, I have negotiated complimentary Internet — and it is in the contract — in meeting space, but the charges end up on the master billing as a direct cost. When I question the charge, I am told “it must have slipped through the cracks.” Basically, it is because of poor internal communications at the facility,

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