Who would have guessed? According to this survey, airlines are even lower in our collective esteem than the IRS.
- The airlines' score -- down two points from last year -- was the lowest for the industry since 2001 and reflects growing dissatisfaction with the travel industry.
Hotels scored 71, falling four points to the lowest level since 2002, according to the survey.
But not all is lost: As I mentioned yesterday, Southwest is still in our relatively good graces, as is Marriott on the hotel side.