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The pros and cons of e-butlers

Interesting article on the rise in technology butlers, or staff who exist to sooth the fevered keyboard of today’s techie business travelors. And they may be a bit crankier than most when their Internet goes down right before they need to e-mail that vital whatever.

    Technology butlers must, therefore, have boundless patience and great inter-personal skills. As hotels morph into the cliched "office-away-from-office", these guests look to them as their own on-the-road tech support.

Do it right, and "they will remember it a lot longer than the welcome bowl of fruit or free drink in the bar." But if you mess up their hard drive, they’ll tell the world about how you ruined their life.

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