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Hotelier tip of the day: Eavesdropping is OK

If people are talking about your property, it behooves you to listen, don't you think? And yet all too many hoteliers still aren't paying attention to what meeting goers and other guests are tweeting and Facebooking about their properties. Cara has a great post about those who are doing this well, as well as suggestions on how hoteliers can better serve their meetings specifically through social media monitoring.

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