Flight attendant loses it over luggage

I know it was wrong of him on so many levels, but still I find myself wanting to applaud the JetBlue flight attendant who quit his job in a pretty spectacular way after a nasty passenger turned out to be one too many for him. Sounds like he cursed the guy out over the intercom, grabbed a couple of beers and exited down the emergency slide.

I don't know why people feel entitled to be rude, crude, and mean to flight attendants (and gate agents), but you see them getting abused all too often. And taking it. I'm not surprised when I hear one snaps--thankfully no one was ever in any danger.

Can we all just be human with each other? I know air travel isn't all that much fun these days, and "nice" may be too hard. But let's at least be human.