face2face

A bed idea

According to the J.D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study released today, there's "a strong correlation between satisfaction with the comfort of the bed." Kind of scary to imagine that there might be a hotelier out there who hadn't figured that one out yet! As someone who's logged some mattress time on a bed that I think may have actually been made out of ski poles at a cheap Vermont ski resort area motel...well, let's just say you have to suffer if you want to sing the blues. Give me a Westin or a Ritz anyday--now those are mattresses!

Another finding of the report: "The number of guests reporting a significant problem with their stay is at a four-year low across all six hotel segments. An average of 8 percent to 10 percent of hotel guests currently report a significant problem during their hotel stay -- down from 14 percent to 21 percent in 2003."

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