Another tale from New Orleans

This is a powerful story about how Michael O. Smith, who until this month ran the Hyatt Regency New Orleans, kept things running during hurricane Katrina: Michael O. Smith, GM of the Hyatt Regency New Orleans, Stood Tall in the Chaos All Around Him. So many hoteliers are unsung heroes in everyday instances. It's sad that it takes a disaster of this magnitude to have one be recognized for the attitude and fortitude he and his colleagues display every day, albeit in much smaller ways.