face2face

Airline woes at United

Another awful airlines story, this time from Steve Yastrow at tompeters.com. It seems that his mom wanted to fly from Phoenix to Denver, pick up his niece, and head off happily together to New York. But, as so often happens these days, her flight was cancelled, she was rerouted and would land in New York an hour after the 13-year-old.


    When Mom asked United to give the lone 13 year-old unaccompanied minor service for no charge—a seemingly reasonable request under the circumstances—guess what the United ticket agent said:


    "We can't waive any fees since we're in bankruptcy."


    Wow.



To which I add, oh so redundantly, wow.

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