Service NOT INCLUDED

Tipping is the multibillion-dollar exception to the rule that people won't pay more than they have to: Restaurant patrons in the U.S. alone fork over about $16 billion in tips every year. One can only guess at how many billions meeting planners add every year to the tipping pool.

With so many dollars at stake, it would seem we should have it down to a science, but we don't. As Gary Rosenberg, CMP, Rosenberg & Risinger, The Meeting Professionals, Culver City, Calif., who teaches cl

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