Problem Solver

At conventions, our frustrated but able young staff run around in circles, carrying out the mandates of a bloated volunteer meeting bureaucracy. We need to change, but how?

Concentrate on results and forget, at least temporarily, the protocol. Survey your registration staff, for example, on how procedures can be streamlined, then give them the tools they need to do it. You might find out that officers' and board members' questions take up too much of your staff's time, and that materi

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