McCormick Place Tackles Exhibitor Gripes

Chicago's Metropolitan Pier and Exposition Authority has launched a new service, FocusOne, to provide more efficient, cost-effective service for exhibitors at McCormick Place and Navy Pier.

FocusOne staff, called service managers, will act as intermediaries between exhibitors and trades workers providing electrical, plumbing, and telecommunications services. They will contact exhibitors in advance to make sure orders are correct, follow up on exhibitors who forget to submit forms, and

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