Co-owner, May and Williams Ltd., Independent Meeting Planners, Evanston, Ill.
The No. 1 thing I've done this year is to give up the post office and go paperless. All my membership announcements and conference announcements are now done electronically. That even includes my RFPs. I no longer print it out for people, I just give them my business card
Describe an important change that you implemented in 2009 for your association meetings