Describe an Important Change that You Implemented in 2009.

Sue Walton
Co-Owner, May and Williams Ltd., Independent Meeting
Planners, Evanston, ILL.

The No. 1 thing I've done this year is to give up the post office and go paperless. All my membership announcements and conference announcements are now done electronically. That even includes my RFPs. I no longer print it out for people, I just give them my business card and tell them to go to my Web site — that's where it is. Going to a trade show and trying to carry an RFP with you

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